Refund Policy

1. Overview

Forward operates on a prepaid wallet system.

2. Non-Refundable Charges

The following are strictly non-refundable:

• Phone number rental fees
• Call usage charges

3. Refundable Balance

Users are eligible for a refund only if:

• Funds remain unused in the wallet

4. Refund Conditions

• Refund requests must be submitted via support
• Identity verification may be required
• Refunds will be processed to the original payment method

5. Minimum Recharge

• Minimum recharge amount is $5
• This amount is non-refundable once used

6. Abuse & Fraud

We reserve the right to deny refunds in cases of:

• Fraudulent activity
• Abuse of the platform